Frequently Asked Questions
Everything you need to know about Ionix Labs style and service.
How do I determine the correct size for my order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these against your favorite garments to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are free of charge, while returns for refund may incur a small restocking fee.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days. International orders typically arrive within 7-14 business days depending on the destination and customs processing.
Are your materials sustainably sourced?
Ionix Labs is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled synthetic fibers to minimize our environmental footprint.
How can I track my package after it ships?
Once your order is dispatched, you will receive an email containing a unique tracking number and a link to our carrier's tracking portal.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.