Returns & Exchanges
At Ionix Labs, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that updating your wardrobe remains as effortless as the style we provide.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals are intact to qualify for a full refund.
Attach the Label
Download and print the prepaid shipping label provided by the portal and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will notify you once your refund or new exchange item has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing